User Based Design & A2J
How do we mediate between the grassroots desire to innovate and institutional barriers to the design and adoption of civic technologies? Research in this field recognizes that access to justice requires a changed understanding of how technology design is a political and legal (rather than merely entrepreneurial task). Engagement in policy, measures of participation and design that enables participatory processes are age old measures of accountability in our civic institutions. As access to those institutions is altered by technology, these questions must also be framed and answered differently.